RETURNS & EXCHANGES

RETURNS & EXCHANGES POLICY

Last updated: August 15, 2020

Thank you for shopping at Vaude Lashes.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on returns and exchanges.

The following terms are applicable for any products that You purchased with Us.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Vaude Lashes.

  • Service refers to the Website.

  • Website refers to Vaude Lashes, accessible from http://www.vaudelashes.com

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: hello@vaudelashes.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days

  • You have the receipt or proof of purchase

  • You have first contacted Us to bring awareness of a return

We reserve the right to refuse returns of any merchandise that does not meet return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us.

Our Return Address:

7632 N Western Ave
Nichols Hills, OK 73116
United States

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Exchanges

If you need to exchange a product for the same one, contact us. We are happy to replace products that were are defective, damaged, or if You are unhappy with them for any reason.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: hello@vaudelashes.com